Quality guarantee: •ISO9001:2008
1) 18 months Manufacturer’s limited Warranty for defective items (excluding items damaged and/or misused after receipt).Accessories come with a 3-month warranty.
100% satisfaction guarantee.
2) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You need tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
1) ePacket and Netherland Post air mail are our main shipping method,(We will also choose DHL,FEDEX express delivery according to the Client’s total amount and Address allowed, for the Kitchen knives are limited to be shipped by international Express in some countries based on the local customs items)
2) The processing time will be 1-3 days after the payment verification.
3) We only ship to Aliexpress confirmed order addresses. If you want to change the address, pls email us with 24 hours after you make payment.
4) TRANSIT TIME is provided by the carrier and may vary, particularly during the holiday season.
5) If you have not received your shipment within 60 days from payment, please contact us. We will track the shipment and get back to you within 24 hours.
6) Taxes and hidden charges are not included in the sales price. Please check with your country’s customs office to determine what additional costs will be prior to bidding/buying.
Established in 2008 and located in Yangjiang City,
our company is an advanced and professional manufacturer of kitchen knives, knife sets, kitchenware, cookware,
tableware and barbeque tools with well-equipped testing equipment and strong technical force.
With a wide range, good quality, reasonable prices and stylish designs,
our products are extensively used in home and garden fields.
Our products are widely recognized and trusted by users and can meet continuously developing economic and social needs.
Welcome to our store. Wishing you a happy shopping!
Q: Do all of items in your store brand new?
A: Yes, we sell all 100% brand new items.
Q: When will you ship my order?
A: Generally, we ship the items out within 24 hours since the payment be confirmed by AliExpress.com,
A few orders will be shipped out within 48 hours at most.
Q: I didn ‘t receive my package, what do I do now?
A: Firstly, please check your tracking number at the website of commercial express company (China air mail, DHL, FedEx, EMS),
Whether the package still be processed by shipping company. If you still can “t receive the package,
please check whether the shipping address that you left us is right. None of the above, please feel free to contact us.
Q: When I receive the item, find out the item ‘s quality is bad or not as discribed in your store, what can I do?
A: Please feel free to contact us first within 3 days after receive the package, when we confirm it is true as your evidence provided,
we could fully refund to you after receive the returned package, and we will also bear the return shipping fee.
Q: Could you declare the value of item lower?
A: Yes, we can. We could declare the item ‘s value lower than real value in reasonable range.
But if too low, maybe you will be fined by customs of your country.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|