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Q: Do all of items in your store brand new? A: Yes, we sell all 100% brand new items.
Q: When will you ship my order?
A: Generally, we ship the items out within 24 hours since the payment be confirmed by AliExpress.com, A few orders will be shipped out within 48 hours at most.
Q: I didn ‘t receive my package, what do I do now?
A: Firstly, please check your tracking number at the website of commercial express company (China air mail, DHL, FedEx, EMS),
Whether the package still be processed by shipping company. If you still can “t receive the package, please check whether the shipping address that you left us is right. None of the above, please feel free to contact us.
Q: When I receive the item, find out the item ‘s quality is bad or not as discribed in your store, what can I do?
A: Please feel free to contact us first within 3 days after receive the package, when we confirm it is true as your evidence provided, we could fully refund to you after receive the returned package, and we will also bear the return shipping fee.
Q: Why did the shipping method of my order changed to EMS, I choose the DHL when order?
A: If your address is remote area of DHL, we will send items to you by EMS. You can check whether your address is remote area through DHL Official Website by inputting your local postal code.
Q: Could you declare the value of item lower?
A: Yes, we can. We could declare the item ‘s value lower than real value in reasonable range. But if too low, maybe you will be fined by customs of your country.
we will ship out the order in 1-2 business days after payment cleared.Since it is international shipping,delvery time is about 15-30 busniess days to arrive to most countries.
To some countries or rural areas,it may take even longer time due to less frequent of airline and inspection across the border.
(For your benefit,we suggest you could pay for the items as soon as possible after purchase.So that we could arrange your parcel on post much earlier.)
When you receive the goods,please give us the relevant comment and comfirm the delivery in time if there is no problem.
Any questions,feel free to contact us.
1.We ship worldwide
2.Usually,we will ship the goods out to you throgh China air mail (15-39days) for free.
Supposing you need the goods urgent ( EMS ,DHL just need 3-7 working days be arrivel) ,please leave message to us,then we can talk more about the shippment.
If your order amount is larger than $300,we will send the goods out to you through express company and we will leave message to you.
3.Combined shipping, we offer combine shipping discount, combined items must be paid in one transaction.
4.Please understand that shipping and handling rates charged for your items are not just the postal fees, but handling, processing, and packaging of your items as well.
Please do not bid if you do not agree with our Shipping and Handling fees.
All of our offers are backed by 100% satisfaction guarantee,if for any reson you are not satisfied ,
you can return the item to us in it’s original condiion for a refund or an exchange.
Before mailing us back the item,please contact us for the detailed return&exchange instruction.
We will return all your money except the shipping and handling fees after we receive your return items.
If you are satisfy with the deliver goods, please kindly help to leave positive feedback and we will do the same for you.
We care about our valuable customers, and will endeavor to solve any unexpected problems.
If you are not satisfy with the goods, please feel free to contact us in time, and send message firstly before you leave negative feedback or open any dispute on alibaba.
We will always do our best to solve the problem and live up to your satisfaction.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|